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Shipping & Returns

Imprintables strives to get your products in your hands as soon as possible. Orders placed online before 2:30 pm EST will be processed and shipped the same day. Feel free to call us at 1-800-347-0068 and place your order before 3 pm EST for same day shipping as well. 

Return Policy

Returns can be made within 15 days from the date of receipt. Returns are subject to a 20% restocking fee and the customer is responsible for shipping the products back to our warehouse. All returns must be in brand new condition in the original, undamaged packaging. All returns require prior approval by calling Customer Service at 1-800-347-0068 for a Return Authorization (RA) number. Please denote the RA number on the package and enclose a letter explaining the reason for requesting a refund or exchange. 

If your machine needs warranty service (within the warranty term), you will be required to pay for shipping in both directions. In many cases, we can minimize the shipping cost by offering parts replacement options. If you need a replacement machine or part sent in advance, you will be required to pay a deposit for the part and you will have 30 days to return the original part or product in new condition. To send back a machine, we require that you send it in the original packaging, so please keep all packaging materials (in good condition) for the duration of the warranty period. If the part or product is damaged in transit to us, we will be unable to fix it and you will be required to pay for shipping the damaged item back to you.

All returns that do not meet the terms of Imprintables Warehouse’s return policy may be refused or subject to a 20% restocking fee.

Return Authorization (RA) Number

To return product or equipment use RMA number clearly written on the outside of the original packaging as provided by an Imprintables Warehouse support representative. Please contact Imprintables Warehouse prior to returning any merchandise. An RMA number will be issued to you authorizing the return.

Partial Refunds/Restocking Fees

Any returned item that is not in its original condition or packaging is considered damaged or missing parts for reason, not due to our error or defect in the product. 

Dead-On-Arrival (DOA)

Although machines are tested to factory standards prior to being packages, a small percentage of machines may arrive Dead-On-Arrival (DOA) due to various problems in transit (i.e. shaking, vibrating, etc.). We do not make exceptions to our conditions for DOA products.